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SHIPPING AND DELIVERY
BTF is proud to offer reliable FedEx Ground Services to the nationwide U.S. However, we are not able to ship to PO Boxes. Delivery time depends where you live and local FedEx Ground Delivery Schedule. You should expect to receive your package within 1 to 5 business days. Shipping Charge depends on which service you choose and your address. If your order contains perishables and you live in the states other than IL, WI, IA, MI, IN, OH, ND, SD, MN, NE, KS, MO, AR, TN, KY, PA, NY, NJ, WV, VA NC, SC, we strongly recommend that you choose FedEx Express services especially for the summer time.

Shipping and handling is free for all orders above $100 via FedEx Ground or FedEx Home Delivery methods, regardless of shipping weight for Zone 1 states. There are weight limits to qualify for Free Shipping promotion for other states. Unfortunately, Hawaii and Alaska do not qualify for this promotion. Please see the table below for the rules and restrictions.

ZONE STATE WEIGHT LIMIT
(lbs)
ZONE STATE WEIGHT LIMIT
(lbs)
1 AR NO LIMIT 2 AL LESS THAN 30
1 IL NO LIMIT 2 CT LESS THAN 30
1 IN NO LIMIT 2 DE LESS THAN 30
1 IA NO LIMIT 2 FL LESS THAN 30
1 KS NO LIMIT 2 GA LESS THAN 30
1 MI NO LIMIT 2 MA LESS THAN 30
1 MO NO LIMIT 2 MN LESS THAN 30
1 NE NO LIMIT 2 MS LESS THAN 30
1 WI NO LIMIT 2 NH LESS THAN 30
3 LA LESS THAN 20 2 NJ LESS THAN 30
3 ME LESS THAN 20 2 NY LESS THAN 30
3 AZ LESS THAN 20 2 NC LESS THAN 30
3 CA LESS THAN 20 2 ND LESS THAN 30
3 CO LESS THAN 20 2 OH LESS THAN 30
3 ID LESS THAN 20 2 DC LESS THAN 30
3 ID LESS THAN 20 2 OK LESS THAN 30
3 MT LESS THAN 20 2 PA LESS THAN 30
3 NV LESS THAN 20 2 RI LESS THAN 30
3 NM LESS THAN 20 2 SC LESS THAN 30
3 OR LESS THAN 20 2 SD LESS THAN 30
3 TX LESS THAN 20 2 TN LESS THAN 30
3 UT LESS THAN 20 2 VA LESS THAN 30
3 VT LESS THAN 20 2 WV LESS THAN 30
3 WA LESS THAN 20 2 WY LESS THAN 30
4 AK N/A 4 HI N/A

Some orders, may not be shipped with FedEx Ground or FedEx Home Delivery services, as perishable and frozen products in such orders may be damaged during transit time. For such orders, you will be contacted before shipment. Other shipping methods are available and you will be prompted for shipping options during the check-out. Your order will be delivered with service you choose and charged accordingly as stated in “Shipping Method Selection” during checkout. Your order will be shipped within 2 business days. Please note that if you place an order containing perishables after Thursday, your package might be sent on the first business day in the following week in order to prevent damage and spoilage in the carrier’s warehouses. We prefer to keep the packages in our refrigerated warehouse instead of FedEx Stations for your convenience.

Facts and Restrictions for Alcoholic Beverages: You must be at least 21 years of age to order alcoholic beverages. Additionally, all shipments of alcoholic beverages within the United States require an adult's signature at the time of delivery. If an order includes alcoholic beverages along with the regular items, still requires an adult’s signature to be delivered. Best Turkish Food will arrange for shipment on behalf of our customer, to an address specified by our customer, provided that Best Turkish Food in its sole judgment believes that such shipment will not subject Best Turkish Food to the risk of any sort of legal action or other harm. If a customer lives in a state where the direct shipment of alcoholic beverages by BTF violates the law, we suggest that the customer provide an alternative address in another state or have their alcoholic beverage shipped to a third-party storage facility in a direct shipping-friendly state. As a service to our customers, we have compiled a listing of these facilities, which are not affiliated with BTF. We do not provide an endorsement of any facility and we recommend that you contact the facility directly to determine if their costs and services meet your needs. If you are planning on having alcoholic beverages shipped within the US, please be advised that orders on our Web site will only accept when the shipping address is in State of ILLINOIS. All of our customers are welcome to visit our location and purchase alcoholic beverages with a valid photo ID.

Tracking your order:
You may track your shipment after you receive shipping confirmation email which includes FedEx tracking number by using www.fedex.com or by calling 800-GO-FEDEX for your shipment status.

Receiving your order:
If you do not receive your order within 7 business days please contact BTF. We will trace your shipment with FedEx. You should be contacted within 24 hours with an answer. If it is confirmed that your package is lost, we will either replace it, or, credit the amount to your credit card. The items with physical damage will be replaced with the same item excluding perishable items. DO NOT OPEN THE PACKAGE(S), if you received item(s) that you did not order. Your correct selection will be shipped when we receive the item unopened.

Shipping to different locations:
BTF makes it easy to ship an order to an alternate location. This feature is particularly useful if you have elderly parents you are taking care of, children in different areas of the country going to school, or if you’re going on vacation and want supplies there when you arrive.
You only need to change the "ship to" address for a particular order. Please remember that your billing address must be exactly as your credit card company has it. Any discrepancy will delay your order. It's that simple.

Re-Scheduling the delivery
You can change the delivery date on any order that has not yet been shipped by calling Customer Service. Package re-routing may delay the packages arrival depending on the new destination.

INTERNATIONAL ORDERS
Currently, we do not accept international orders for retail needs. If you concern about the importation of the Turkish Food, we could proudly serve with our partners worldwide. Contact us about your needs at sales@bestturkishfood.com.

DELIVERY SCHEDULE

Your BTF order will arrive on your doorstep within 1-7 business days via FedEx Ground and Home Delivery Service. Our delivery schedule is as follows:

For time-critical packages, BTF offers the most reliable, time-definite delivery in one, two, or three business days for faster delivery. The costs of these deliveries are the recipients’ liability.

Packages are delivered between the hours of 9 am and 5 pm. An exact time of delivery cannot be given; it depends where the address is on the FedEx courier’s route. When sending to a residential address, the standard practice is to leave the package at the door if no one is home. FedEx Ground delivers regular weekdays (Monday thru Friday); FedEx Home Delivery Service delivers from Tuesday thru Saturday. If you would like to require a signature upon delivery, you should inform us when you place an order. A signature is required for all packages sent to an office, a college dorm, a hotel room etc. If you request for signature proof and no one is home when FedEx delivers the package, the courier will take the package back to local FedEx Station and it will be the recipient’s responsibility to pick it up or schedule a redelivery. Please note that FedEx does not keep the packages refrigerated and BTF is not responsible for any delays and spoilage.

Please Note: FedEx only delivers on business days and does not deliver on the following 6 holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

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