BTF imports its products from various countries such as Turkey,
and returns are restricted. BTF will provide a full credit for any
food or supermarket product that is damaged or unusable because of
the shipping and handling conditions. All claims must be made to
our customer service department within five days of delivery. You
cannot claim the items that you do not like in package shape or taste.
Selections must be in original packaging, intact and unopened. We
do not accept returns on perishable items. For non-grocery products
please keep all original packing materials and documentation.
Please note that shipping and handling charges are NOT refundable
unless BTF makes an error in shipping your order or an item is found
to be defective (excluding perishable items). Special orders cannot
be returned unless they're found to be defective. In the event of
out of stock, the customer may request different item(s), equal or
lesser value. A note stating the nature of defect must accompany
items returned for defects.